What can I do if an authorised service centre refuses to repair my product under warranty?

My product is still under warranty but the authorised service centre is refusing to repair it or is charging me for the repair. I want to know my rights. Before I spend money on it, I want to know whether Consumer Protection Act 2019, Section 2(11) gives me a remedy here and what proof I would need. Any Section numbers I can quote when I write to them would be useful.

Consumer Protection Act 2019, Section 2(11), Indian Contract Act 1872, Section 73 and Consumer Protection Act 2019, Section 2(34) is what decides this question in India. Read it alongside the provisions named, because the relief available to you turns on the facts you can prove on paper.

A refusal to honour a valid warranty is a deficiency in service and a defect in the goods under Section 2(11) of the Consumer Protection Act 2019, since the promised free repair was not provided.

The warranty forms part of the sale contract, and its breach entitles you to damages that place you in the position you would have been in had the warranty been honoured, under Section 73 of the Indian Contract Act 1872.

Wrongfully charging for a repair covered under warranty adds to the harm suffered under Section 2(34) of the Consumer Protection Act 2019 and can be recovered as compensation.

You are entitled to demand the free repair, a refund of any amount wrongly charged, and compensation for the harassment of repeated visits to the service centre.

If the service centre keeps delaying without valid reason, this by itself is treated as deficiency in service actionable before the consumer commission.

Practical steps: 1) Retain the warranty card, invoice and job sheet from the service centre; 2) Send a written complaint to the manufacturer's customer care citing the warranty terms; 3) Demand a refund of any wrongly charged repair amount in writing; 4) File a consumer complaint if the free repair is still refused.

If the other side has already issued a notice, filed a case or set a deadline, treat the matter as time-sensitive — remedies under Consumer Protection Act 2019, Section 2(11) carry limitation periods, and unexplained delay weakens an otherwise strong case. You can post the details on the MyVakeel forum for a practising advocate to review, or book a paid consultation with a Bar Council verified lawyer in consumer law.

Disclaimer: This information is for general awareness and does not constitute legal advice. Statutes and their interpretation change, and outcomes depend on the facts of your case. Please consult a qualified advocate before acting on it.